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NFADEALER

Refund and replacement policy

Updated

Version of 27 September 2026.

An NFA account is a digital product delivered automatically right after payment. That is why our main way to fix a problem with an account is not a refund but a quick replacement under the warranty. We refund the money when a replacement is impossible and in the other cases listed below. This policy supplements the terms of service.

First, a replacement under the warranty

Every account has a warranty: by default 24 hours from delivery, with the exact period shown on the product page. If during that time the account stops opening, Steam asks for a confirmation code, the game is missing or access to the account was revoked, press "Check account" on the order page. The check takes a few seconds, and when it confirms the problem, a new account of the same tariff is delivered automatically, usually faster than any refund. If the check finds no problem but you still cannot sign in, contact support and we look into it by hand.

Why we start with a replacement: the new account appears on the same order page, and you are back in the game within minutes. A crypto refund needs a manual review and a separate transfer, so it takes longer, and a transfer to an external wallet loses part of the amount to the network fee.

When we refund

  • No account delivered after payment. The payment arrived but an account could not be delivered: for example, the tariff ran out of accounts by the time a late payment came in, or the supplier could not deliver it.

  • A replacement cannot be made. The problem was confirmed, but the tariff has no free accounts and none will arrive within a reasonable time.

  • Double or mistaken payment. An invoice was paid twice or the transfer exceeded the order amount: we return the difference.

  • The Shop cancelled the order. For example, because of an obvious technical error in the price or because the order cannot be fulfilled for reasons beyond the buyer's control.

When an order has several accounts, the refund covers only those that could not be delivered or replaced. The other accounts keep working as usual, and their warranty runs as before, from each account's delivery.

When we do not refund

  • The account was delivered and works, but you changed your mind about playing.

  • The warranty period has ended and the problem appeared after it.

  • The account was banned for cheats, macros, trading items for real money or breaking game and server rules.

  • The problem was caused by an attempt to change the password or email, add a phone number or alter other account details.

  • The loader file or the order link was passed on to third parties.

  • Your computer does not meet the game's requirements: for example, TPM 2.0 or Secure Boot is off for Battlefield 6.

  • The admins of a particular server banned you under its rules.

Unpaid orders

If you placed an order but did not pay, no money is taken: the order expires on its own after 30 minutes, and until then you can cancel it on the order page. There are no penalties for unpaid orders. If you change your mind on the Crypto Bot payment page, just close it: the invoice expires together with the order.

How to request a refund

  1. If the account does not work, first press "Check account" on the order page: in many cases the replacement arrives right away.

  2. If a replacement is impossible or no account was delivered after payment, email support@nfadealer.top from the order's address.

  3. Include the order number and a short description. For a crypto refund to an external wallet, add the wallet address and network.

We review the request and let you know the decision, as a rule within three business days. If a check confirmed the problem but no replacement can be delivered, we contact you ourselves and arrange the refund, so there is no need to ask for it separately.

How the money is returned

The refund equals the amount in US dollars paid for the accounts that could not be delivered or replaced. It is made in cryptocurrency, through Crypto Bot or to the wallet you named. The crypto-to-dollar rate is taken at the time of the refund, and the network fee for a transfer to an external wallet is deducted from the amount. After the refund the order page shows the status "refunded", and the loaders of that order's accounts no longer download.

Questions

If you disagree with a refund decision, reply to the support email and explain why. The claim is reviewed by a staff member who did not make the original decision. Write to us at support@nfadealer.top.